Question 1

GETTING HERE

Accepted Answer

We try our best to maintain our access roads on the farm and although SUV's are better, "normal" cars are OK as well to get to Matopos Cabin and Aloe Lodge. If you drive a very low clearance car please do take it slow on the gravel road.

For the mountain and 4x4 routes to Mokwepa Lodge, high clearance vehicles / 4x4's are recommended.  It's about 4km of gravel from the main gate to the lodges depending on which unit you stay in.

Google maps pin:
https://maps.app.goo.gl/bdrBxf26XAJPo8sCA?g_st=iwb (https://maps.app.goo.gl/bdrBxf26XAJPo8sCA?g_st=iwb)

Recommended route from Gauteng via Bela Bela, Koedoeskop, Grootfontein. High clearance vehicles are recommended. A pick up from our main gate can be arranged at an additional cost of R200.

Question 2

TO BRING

Accepted Answer

Please remember to do your shopping before you arrive on the farm. The closest shops are in Thabazimbi (30 minutes away).

• Food and beverages
 • Swimming towels
 • Ice, matches, firelighters
 • Toiletries, insect repellant and sunblock
 • Torches and headlamps
 • Practical clothes and hats
 • Hiking boots, binoculars and a camera

The following is provided: Braai grid & utensils, bath towels, bedding, linen, cutlery, crockery, pots, pans, glassware.

Question 3

THINGS TO DO

Accepted Answer

There is so much to see and do on the farm and in the area if you're with us for a longer stay and fancy an outing. Check out a few recommendations here.(https://www.mygrootfontein.com/activities/in-the-area)

Question 4

SELF CATERING

Accepted Answer

All of our lodges are fully self-catering. Please bring everything that you need with you, including salt and pepper. The closest place to grab a meal is Café Meraki, which is about a 30 minute drive and they're open for breakfast and lunch. We recommend that you bring everything you need with you and take advantage of the fully-equipped kitchens and not having to do the dishes.

Question 5

OFF-THE-GRID

Accepted Answer

Our units make use of solar power. There is no air-conditioner in the units, but in each bedroom there is a stand alone fan. PLEASE DO NOT use hairdryers / electric blankets / hair straighteners (anything with a heating element.) This will cause major damage to our solar battery.

The showers in Matopos Cabin, Aloe Lodge and Mokwepa Lodge are heated by gas-geysers. The showers in Kudu lodge, Camp Serengeti and Camp Marula are heated by a paraffin shower.

In the kitchen there is a two plate, gas hob for cooking and a gas freezer (left part) / fridge (right part). There is no microwave.

Question 6

HOUSEKEEPING

Accepted Answer

Please let us know if you require housekeeping during your stay. Housekeeping is between 8:00 - 11:00. Let us know if you want housekeeping each day. Housekeeping is not charged additionally. Memory and Emily will come around to do dishes, replace fire wood or sweep. Tips are always appreciated should you wish to tip.

Question 7

WATER

Accepted Answer

The water on the farm is all safe to swim in and drink, including that water that comes out the taps in all the units. The water quality has been tested by the CSIR and is bottling quality.

Question 8

WOOD

Accepted Answer

We include one wheelbarrow of wood per stay for the bomas, braais or hot tubs (depending on what your unit has to offer). If you manage to go through all your wood we can top you up for R80 per large wheelbarrow. Please either let the housekeepers know that you'd like more wood  or pop us a WhatsApp. Please also bring your own fire lighters and charcoal.

Question 9

MEDICAL HELP

Accepted Answer

We have basic medical supplies needed for minor incidents on the farm. We are 25km from the Thabazimbi hospital and various reputable private medical practitioners.

MEDIRITE PHARMACY
014 777 8460

DOCTOR
www.mediclinic.co.za(www.mediclinic.co.za)
014 777 1038/ 1296

VET
Kransberg Dierekliniek
064 518 3814

FIRE & EMERGENCIES
Johann de Wet
072 019 4087

Jessica de Wet
064 554 3325

Question 10

MALARIA

Accepted Answer

Grootfontein Private Reserve is malaria free. We encourage you to discuss any further concerns with us or your medical advisor.

Question 11

CANCELLATION POLICY

Accepted Answer

If you need to cancel your booking or change dates please get in touch with us as soon as you can. We understand that sometimes things happen that are out of your control and do sometimes make exceptions to our policy given unforeseen circumstances.

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Bookings cancelled/postponed with more than a months notice, forfeit 25% of the booking total.
Booking cancelled/postponed with less than 21 days notice, forfeit 50% of the booking total.
Booking cancelled/postponed with less than 7-14 days notice, forfeit 100% of the booking total.